20-Year Limited Warranty
Poly-Wood, Inc., (hereinafter “Poly-Wood”), warranties to the original purchaser (“Purchaser”) that, for a period of twenty (20) years of residential use and one (1) year for commercial use from the date of original purchase, under normal use and service conditions, POLYWOOD® brand high-density polyethylene (HDPE) products shall be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation. Further, Poly-Wood warranties that for a period of 30-days from date of purchase all POLYWOOD products shall be free from defects related to workmanship.
Welds and Joints are warranted to not break or crack for 5 years of residential use, 1 year of commercial use
Powder Coat Finish is warranted to not peel for 5 years of residential use, 1 year of commercial use
Hardware used in production or assembly of POLYWOOD products are warranted to not break for 5 years of residential use, 1 year of commercial use
Woven inserts are warranted to not crack or rot for 5 years of residential use, 1 year of commercial use
Cushions are warranted to be free from workmanship or material defects for 30-days from purchase. This warranty does not apply to normal wear and tear effects on the cushions, which are received by regular use of the cushions. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God
Umbrellas are not covered under the POLYWOOD warranty
The following items are specifically excluded from the POLYWOOD limited warranty. Poly-Wood shall not be liable for any failure, defect or damage resulting from or connected with the following:
Fading, color change, or color match – POLYWOOD HDPE products are made with UV-stabilizers to minimize fading, however upon exposure to the sun all colors will fade to some degree. To minimize possible fading cover your furniture with a product such as our Sunbrella® furniture covers when not in use or use a UV-protectant.
Rust or corrosion of stainless steel hardware – please see Cleaning/Maintenance information for details on how to maintain your hardware
Assembly or handling of products after they leave our factory, including any lack of performance or improper performance in any way by the dealer or assembler
Abnormal use of the products
The application of paint, varnish or other coating or chemical not approved by Poly-Wood or the application of heat or radiation from an external source such as a barbecue grill, another appliance, fire or refection from windows or doors
Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products
Labor, transportation or assembly costs
Color or pattern variance between any new replacement section or pieces and other sections or pieces. (We reserve the right to discontinue or modify any product line or color without notifying the original purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality)
Damage caused by, among other things, use of incompatible accessories, intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors), or any act of God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which may cause any colored surface to gradually fade, darken, chalk, or accumulate dirt or stains)
Assembly of hardware, accessory items or defects caused by their assembly
Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on the furniture, which are received by regular use of the furniture.
For service under this warranty contact the POLYWOOD retailer from whom you purchased the product. When submitting a claim, you will be required to submit the written description of the defect, proof of purchase receipt including the date, and may be asked for photographs of the product to submit to Poly-Wood. Warranty claims may be submitted by email to your Sales Rep or by fax to (574) 457-4723. Once documentation has been received and evaluated, Poly-Wood’s sole responsibility shall be, at its option, to repair or replace defective component, to repair or replace defective furniture, or authorize repairs by a third party, and the Purchaser will be notified of the solution. Should defective product no longer be available Poly-Wood may replace with similar product of our choosing. All returns require a Return Merchandise Authorization prior to being returned. Poly-Wood will provide a one-attempt call tag for those items it requires be returned under our warranty. Failure to return product via Poly-Wood’s call tag will transfer responsibility to return product to purchaser at their own cost. If product is not returned within 30 days of Return Authorization, Purchaser is responsible for all shipping charges that may apply. All returns must have the RMA # clearly visible on outside of shipping box.